Frequently asked questions

An account is automatically created for you as part of the check-out process when you buy documents and your login details are emailed to you. Visit your account to review your purchase history and download your documents. An email is also sent to you with a download link after you have paid for your purchases. You may need to log in with details provided to access your documents.

Please follow the links to review our privacy policy and terms of sale. You agree to be bound by these when using the webstore and purchasing our documents.

The MISRA webstore operates on a “self service” basis to allow you to review your past orders and retrieve your document purchases.

Please ensure you provide a valid email address for all transactions.

If this is the first time you’ve used our webstore an account is created automatically as part of checkout.

If you a returning customer then you will need to log in during checkout using the details provided during your first purchase.

Document sales through the webstore are sold on an individual user basis and may only be used by the named user. They may not be shared with anyone else. If you require shared use, please contact us for details of corporate licenses.

Please follow the link on the “Login” page to reset your password

Please note, if this is the first time to use the MISRA webstore you do not need to create an account or log in. This is done automatically at checkout. On any subsequent visits you will need to log in using the details that are emailed to you on completion of your first purchase.

Also, the discussion forums / bulletin boards are a separate account (see other questions) and you are not automatically registered for these after a purchase.

Yes you can purchase different documents and/or documents for more than one person in a single transaction. However please note that multiple copies purchased in this way are still single-user documents.

The most common reason for orders failing is that card details cannot be verified by the payment processor. Please ensure that the address and postal/ZIP code you provide during checkout match the card. We will investigate providing different purchase and billing addresses in a future update.

An invoice from The MISRA Consortium Limited (separate from the card receipt) is attached to the email informing you that your order is complete, and you can also view it from the “My account” section of the webstore.

Please check the email address you provide carefully to ensure that it is valid.

Also please note your bank may charge addiitonal fees on the transaction; we do not have any control or visibility over these and therefore these will not be included in our invoice.

All webstore transactions are conducted in Pounds Sterling (GBP) and our invoices are also issued in GBP. If you are paying using a non-GBP credit card, the amount charged in your local currency is determined by your card issuer.

The short answer is “it depends”. Our current policy is as follows but it is based on our current understanding of VAT regulations and may be amended at any time

• If you are located in the UK, then UK VAT is automatically applied to your purchase.
• If you are located in the EU, we are required to collect EU VAT at the rate applicable in your country unless you are a bona fide business customer. If you are a business customer you must supply a VAT number valid for cross-border transactions which is automatically verified as part of the checkout process. Please be sure to enter a valid VAT number for these purposes, which you can check yourself at https://ec.europa.eu/taxation_customs/vies/ before making your purchase. If we cannot verify the VAT number you provided during checkout, then VAT will still be applied.
  • Your basket will be automatically updated if your VAT details can be verified.
  • Otherwise we are obliged to collect VAT and this cannot be refunded to you subsequently.
• Otherwise VAT is not applied
• Your sales invoice will show whether or not VAT was collected, and if so how much and at what rate. We regret we cannot update this retrospectively if you have entered incorrect information. Therefore please ensure all the details you enter including address and VAT number are correct to assist the verification process.
• Please note that VAT validation relies on an external service that at times may be offline or unable to return a result. In such circumstances, which are outside our control, we have to collect VAT. If you are unable to get the system to recognize your VAT number please try again later or check that all your details are correct and accurate. You do not need to include the country prefix (e.g. DE) when entering your VAT number.

We regret that we do not process orders for individual (single user) documents outside the webstore due to the additional administration effort involved. Please order via the webstore and pay using a major credit or debit card.

Please do not send unsolicited purchase orders for webstore documents as we will not be able to process them.

Hardcopies are sold via a “print on demand” service and we do not control these transactions. Please select an appropriate marketplace that can ship to your location. Please note we cannot order hardcopies on your behalf nor ship copies to you ourselves.